BEYOND SALARY: HOW INTEGRATED COMPENSATION AND BENEFITS TRANSFORM RETAIL EMPLOYEE PERFORMANCE

Munawaroh Munawaroh; Ayat M.  Ayatullah; Oktafia  Azizah; Opan  Baehaqi; Urfi  Sholihat

doi:10.53067/ijomral.v5i3.445

Authors

Munawaroh Munawaroh Universitas Bina Bangsa
Ayat M. Ayatullah Universitas Bina Bangsa
Oktafia Azizah Universitas Bina Bangsa
Opan Baehaqi Universitas Bina Bangsa
Urfi Sholihat Universitas Bina Bangsa

DOI:

https://doi.org/10.53067/ijomral.v5i3.445

Keywords:

compensation, benefits, employee performance, human resource management, retail industry

Abstract

This research employs a qualitative approach using an integrative literature review as the primary methodology. Data were gathered through systematic examination of peer-reviewed journals, authoritative HRM textbooks, and empirical research (2020-2025). ATIQ HOMEKLIK serves as the contextual case to ground theoretical findings and develop actionable recommendations for Indonesian retail SMEs. This approach enables the synthesis of contemporary compensation theory with practical application in resource-constrained retail contexts. Findings reveal that compensation and benefits significantly influence employee motivation, job satisfaction, and performance. Fair financial compensation, combined with non-financial benefits such as career development, job security, and a conducive work environment, effectively increases employee engagement and productivity. The research introduces an integrated total rewards approach applicable to retail SMEs. Results indicate that the strategic integration of compensation and benefits is a key factor in improving employee performance and supporting organisational sustainability. This study contributes both theoretically, by strengthening the compensation-benefit-performance literature in retail SME contexts, and practically, by providing actionable strategies for effective human resource management.

Downloads

Download data is not yet available.

References

Creswell, J. W. (2021). Research design: Qualitative, quantitative, and mixed methods approaches (5th ed.). SAGE Publications.

Dessler, G. (2020). Human resource management (16th ed.). Pearson Education.

Ervina, E., Ferdinand, F., & Meitiana, M. (2023). Pengaruh kompensasi terhadap kinerja pegawai dengan motivasi sebagai variabel mediasi pada PT Pos Indonesia Kantor Pos Palangka Raya. Edunomics Journal, 4(2), 144–166. https://doi.org/10.37304/ej.v4i2.10027

Fachiroh, D., & Suratman, A. (2023). Job satisfaction as a mediator of compensation and motivation on employees' performance. Jurnal Konsep Bisnis dan Manajemen, 10(1), 1-10. https://doi.org/10.31289/jkbm.v10i1.10556

Fausia, F. I., & Kuswinarno, M. (2024). Analisis dampak kompensasi dan benefit terhadap motivasi karyawan Bank BRI. Jurnal Media Akademik, 2(6), 45–58.

Manda, R., et al. (2024). Non-monetary incentives and employee engagement in organisational performance. Management Studies and Entrepreneurship Journal, 5(2), 4369-4377.

Milkovich, G. T., Newman, J. M., & Gerhart, B. (2020). Compensation (13th ed.). McGraw-Hill Education.

Muhtazib, M., & Niartiningsih, A. (2022). The effect of financial and non-financial compensation on employee performance at KFC Pettarani Makassar. Journal of Asian Multicultural Research for Economy and Management Study, 3(1), 66–70. https://doi.org/10.47616/jamrems.v3i1.248

Munawaroh, M., Yunita, N., Faqih, A. A., & Mulyati, S. (2025). Tinjauan sistem kompensasi dan benefit dalam memotivasi karyawan di lingkungan ritel pasar. Integrative Perspectives of Social and Science Journal, 2(2), 2899-2910. https://ipssj.com/index.php/ojs/article/view/386

Pangestu, W., & Masman, R. R. (2023). Pengaruh kompensasi terhadap kinerja karyawan yang dimediasi oleh motivasi kerja. Jurnal Manajerial dan Kewirausahaan, 5(3), 790-796. https://doi.org/10.24912/jmk.v5i3.25448

Santoso, R., & Amalia, D. (2023). Benefit kesejahteraan dan kepuasan kerja karyawan. Jurnal Organisasi dan Sumber Daya Manusia, 7(2), 101-112. https://doi.org/10.24043/josdm.7321

Saputra, M. T., & Kusuma, K. A. (2024). Compensation and work motivation in employee performance at CV Lucky. Indonesian Journal of Law and Economics Review, 19(4), 1262-1274. https://doi.org/10.21070/ijler.v19i4.1262

Sugiyono. (2022). Metode penelitian kuantitatif, kualitatif, dan R&D. Alfabeta.

Yuswardi, Y. (2025). Pengaruh kompensasi, motivasi, komitmen organisasi, dan pelatihan kerja terhadap kinerja karyawan toko ritel Alfamart dan Indomaret di Batam. Journal of Global Business and Management Review, 2(2), 219–231. https://doi.org/10.37253/jgbmr.v2i2.4326