THE EFFECT OF WORK STRESS AND FAMILY-JOB CONFLICT ON EMPLOYEE PERFORMANCE THROUGH JOB SATISFACTION AS AN INTERVENING VARIABLE AT PT. JTRUST OLYIMPINDO MULTI FINANCE, INDONESIA

Meili  Bugis

doi:10.53067/ijomral.v5i1.417

Authors

Meili Bugis Universitas Pamulang

DOI:

https://doi.org/10.53067/ijomral.v5i1.417

Keywords:

Work Stress, Work-Family Conflict, Job Satisfaction, Employee Performance

Abstract

This study aims to analyse the effect of work stress and family-job conflict on job satisfaction and its implications for employee performance, both directly and indirectly through job satisfaction as a mediating variable. A quantitative approach was used, with data collected through questionnaires distributed to respondents. Data analysis was performed using inferential statistical methods, including t-tests, to test the formulated hypotheses. The results showed that work stress had a significant, adverse effect on job satisfaction, indicating that increased work pressure can reduce employee satisfaction. Meanwhile, family-work conflict on job satisfaction, job satisfaction on performance, and work stress on performance showed no significant effects. However, work-family conflict was found to have a substantial impact on employee performance, indicating that an imbalance between work and family demands can interfere with work productivity. In addition, the indirect effect of work stress and work-family conflict on performance via job satisfaction was accepted but was not significant. These findings indicate that job satisfaction is not yet fully capable of acting as a potent mediator. Overall, this study emphasises the importance of managing work stress and role conflict to improve employee well-being and performance sustainably.

Downloads

Download data is not yet available.

References

Agustina, R., & Sudibya, I. G. A. (2018). The effect of work–family conflict on work stress and employee performance. E-Journal of Management, Udayana University, 7(2), 125–139.

Allen, E., & Seaman, C. (2023). Quantitative research design and Likert scale applications. Journal of Business Research Methods, 12(1), 45–60. https://doi.org/10.1234/jbrm.2023.1201

Allen, T. D., Herst, D. E. L., Bruck, C. S., & Sutton, M. (2000). Consequences associated with work-to-family conflict: A review and agenda for future research. Journal of Occupational Health Psychology, 5(2), 278–308. https://doi.org/10.1037/1076-8998.5.2.278

Aprillia, F., Safria, D., Purwatiningsih, P., & Kusuma, A. B. (2024). The influence of work stress and job satisfaction on employee performance. Innovative: Journal of Social Science Research, 4(4), 8863–8873. https://doi.org/10.31004/innovative.v4i4.13666

Byron, K. (2005). A meta-analytic review of work–family conflict and its antecedents. Journal of Vocational Behaviour, 67(2), 169–198. https://doi.org/10.1016/j.jvb.2004.08.009

Carlson, D. S., Kacmar, K. M., & Williams, L. J. (2000). Construction and initial validation of a multidimensional measure of work–family conflict. Journal of Vocational Behaviour, 56(2), 249–276. https://doi.org/10.1006/jvbe.1999.1713

Creswell, J. W., & Creswell, J. D. (2024). Research design: Qualitative, quantitative, and mixed methods approaches (6th ed.). Sage.

DeVellis, R. F. (2025). Scale development: Theory and applications (4th ed.). Sage.

Dewi, A. W., & Mayasari, N. M. D. A. (2024). The influence of work-family conflict and work stress on job satisfaction among female health workers at community health centres in Tejakula District. Prospek: Journal of Management and Business, 5(3), 1–12. https://doi.org/10.23887/pjmb.v5i3.48487

Greenhaus, J. H., & Beutell, N. J. (1985). Sources of conflict between work and family roles. Academy of Management Review, 10(1), 76–88. https://doi.org/10.5465/amr.1985.4277352

Hair, J. F., Ringle, C. M., & Sarstedt, M. (2022). Partial least squares structural equation modelling (PLS-SEM): Basic concepts, methods, and applications (3rd ed.). Springer.

Hasmi, F. (2025). The impact of the COVID-19 pandemic on employees and business organisations. Journal of Management and Entrepreneurship, 9(2), 85–97.

Henseler, J., Roldán, J. L., & Sarstedt, M. (2022). Using SEM-PLS in behavioural research: A review of recent advances. Journal of Marketing Analytics, 10(2), 87–103. https://doi.org/10.1057/s41270-022-00123-z

Jackson, & Arianto. (2017). Work–family conflict and its implications for employee performance. Journal of Human Resource Management, 5(1), 45–56.

Lestari, N. W., Sawitri, D., & Muawanah, U. (2023). The effect of work–family conflict on work stress and the performance of female employees. Journal of Economics and Management, 24(2), 52–68.

Luthans, F. (2006). Organisational behaviour (10th ed.). McGraw-Hill.

Mangkunegara, A. P. (2013). Corporate human resource management. Remaja Rosdakarya.

Mathis, R. L., & Jackson, J. H. (2001). Human resource management. South-Western College Publishing.

Maulidianti, A., & Fadli, J. A. (2025). The role of family work conflict and emotional work conflict on employee performance through job satisfaction. Economic Reviews Journal, 4(4), 1615–1629. https://doi.org/10.56709/mrj.v4i4.884

Mirza, R., & Atrizka, D. (2018). Job satisfaction reviewed from adversity quotient and work–family conflict in married female nurses. Jurnal Diversita, 4(2), 119–126. https://doi.org/10.31289/diversita.v4i2.2049

Prajogo, W. (2015). The effect of work–family conflict on job satisfaction and its impact on performance and intention to leave the job. Jurnal Siasat Bisnis, 17(1), 101–106. https://doi.org/10.20885/jsb.vol17.iss1.art9

Putri, F. L., Raharjo, A. R., & Rizana, D. (2025). Systematic literature review: The influence of work–family conflict and work stress on female employee performance. Triwikrama: Journal of Social Sciences, 7(5), 31–40. https://doi.org/10.6578/triwikrama.v7i5.11223

Riana, G. I. (2025). Managing work–family conflict and work stress through job satisfaction and its impact on employee performance. Journal of Industrial Engineering: Journal of Industrial Engineering Science and Application, 20(2), 127–134. https://doi.org/10.9744/jti.20.2.127-134

Robbins, S. P. (2010). Organisational behaviour (14th ed.). Pearson.

Sekaran, U., & Bougie, R. (2016). Research methods for business (7th ed.). Wiley.

Sugiyono. (2019). Quantitative, qualitative, and R&D research methods. Alfabeta.

Sulistyowati, C. M., & Hadi, H. K. (2025). The effect of work–family conflict on job performance with employee satisfaction as an intervening variable. Journal of Management Science, 9(3), 1256–1266. https://doi.org/10.26740/jim.v9n3.p1256-1266

Wang, M. L., & Tsai, L. J. (2014). Work–family conflict and job performance in nurses: The moderating effects of social support. Journal of Nursing Research, 22(3), 200–207. https://doi.org/10.1097/jnr.0000000000000040